At our online platform accessible via https://surfboards.storysurge.net (hereinafter referred to as ‘the Company’ or ‘we’), your privacy and the security of your data are of utmost importance. Our Privacy Policy is designed to detail how we handle personal data in accordance with various international privacy laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25 on the protection of personal information in the private sector, the EU’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.
This policy governs the collection, storage, access, and processing of personal data for all users of our website, applications, services, and products. It’s important to be aware that this policy does not cover any third-party platforms, applications, products, or services you may encounter via links on our platform, each with their own privacy policies.
Our interactions with you are covered under this policy when:
- You engage with our applications and services as an authorized user.
- You visit websites linked to this Privacy Statement.
- You communicate with us, including receiving newsletters, emails, calls, or text messages/SMS.
We collect a range of personal data, which includes but is not limited to:
- Account information such as username and password.
- Payment information for processing transactions.
- Financial details related to your use of our services.
- Purchase history to improve service offerings.
- Mobile device identifiers for app usage and optimization.
- Location data, where necessary and with consent.
- Feedback you provide us to enhance customer experience.
- Social media information if linked or shared through our platforms.
- Product information related to your interactions with our services.
We collect this data primarily through user input, direct interactions, and automated technologies like cookies during your use of our site. In some instances, we may receive additional personal data from third parties, which is subject to their privacy practices.
Our website uses cookies to enhance the user experience and for analytics purposes. These cookies are categorized as Strictly Necessary for core functionality, Preference to remember your settings, and Analytics to help us understand how our site is used. Users have control over non-essential cookies via our dedicated Cookie Manager tool.
We adhere to retention policies that comply with legal requirements and the original purpose of data collection. Once we no longer need to use your personal data and there is no legal requirement to retain it, we will delete or anonymize it.
To ensure the protection of your personal data, we implement organizational safeguards and security measures. This includes secure communication channels, such as encryption, and working with reputable third parties who process data on our behalf, ensuring they adhere to high-security standards.
We recognize the importance of protecting children’s privacy. Our services are not directed at children under the age of 18, and we do not knowingly collect personal data from such individuals.
As a user, you have rights over your personal data, which may include:
- Accessing the personal data we hold about you.
- Requesting the correction of inaccurate personal data.
- Asking us to delete or restrict your personal data.
- Receiving any personal data we hold about you in a portable format.
- Objecting to our processing of your personal data.
- Withdrawing consent at any time where we are relying on consent to process your personal data.
- Filing an appeal or complaint with the relevant supervisory authority.
These rights vary depending on your jurisdiction, and you can contact our privacy team to learn more about how to exercise these rights.
We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we will post a notice on our website to inform you of these changes.
For any inquiries, unsubscribe requests, or data-related questions, please reach out to us by emailing [email protected] or by writing to us at the address provided on our website. Our team is committed to addressing your concerns and ensuring your privacy is respected.